Questions

We do provide a 12 month manufacturers warranty for all items to cover faults. If you are experiencing an issue with any item please contact us as soon as able. From here we will try to resolve your issue remotely with some basic troubleshooting instructions. If the issue cannot be resolved by our teams instructions then we will provide information on how to send your item back to our technicians, where we will firstly inspect the item and if a fault is found we will either repair, replace or refund your item at our expense.

We have office space based in Sydney, Australia, with local customer support agents to help assist you around the clock

We strive to have orders in our customers' hands ASAP. This means orders are processed to be shipped within 24 hours. From here, delivery will generally take between 3-5 working days within Australia & 4-8 days to NZ.

(Slightly longer to rural addresses.)

We have distribution warehouses that hold our stock and ship orders in Sydney, Australia. We do apologise as we do not allow pickups, as we are an online-only operation only at this stage.

Unfortunately not. We are only online operating and our packing facility is not open to the public. We hope to be able to offer this service in the future!

We send out shipping confirmation emails to customers as soon as orders are shipped. This email will contain your unique tracking number and instructions with how to track the location of your parcel with Australia post.

If your order has not been processed we can definately cancel your order for you. Please just get in contact with us ASAP at info@lytswish.co.nz

Once you have recieved your order and you have decided you would like to return your item, please contact us so we can start the returns process with you. Please ensure you provide your order number and keep all original items and packaging. You can email our team at info@lytswish.co.nz